Terms of Service
Last updated: March 12, 2026
1. Document Preparation Service
DepositBack is a document preparation service. We generate demand letters based on information you provide and publicly available state statutes. DepositBack is not a law firm and does not provide legal advice. Our service produces documents for your use — we do not represent you in any legal proceeding.
2. No Attorney-Client Relationship
Your use of DepositBack does not create an attorney-client relationship. If you need legal advice regarding your security deposit dispute, you should consult a licensed attorney in your jurisdiction.
3. No Guarantee of Outcomes
Sending a demand letter does not guarantee that your landlord will return your security deposit. The effectiveness of a demand letter depends on many factors outside our control. We make no promises about the outcome of your dispute.
4. Certified Mail Service
Paid orders include printing and mailing your demand letter via USPS certified mail through our partner Lob. Delivery times are determined by USPS and are typically 3-7 business days. We are not responsible for delays or failures in postal delivery.
5. Limitation of Liability
To the maximum extent permitted by law, DepositBack's total liability for any claim arising from your use of the service shall not exceed the amount you paid for the service (currently $49). DepositBack shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
6. Indemnification
You agree to indemnify and hold harmless DepositBack and its operators from any claims, damages, losses, or expenses arising from your use of the service, including any dispute with your landlord.
7. Governing Law
These terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
8. Contact
Questions about these terms? Contact us at support@deposit-back.com.